Returns

At Cool Catches, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, we offer the following return policy:

Eligible Products

Our return policy applies to all products sold by Cool Catches, except for the following:

Products that have been used or damaged by the customer
Products that are not in the same condition in which they were received

Timeframe for Returns

Returns must be made within 30 days days of the original purchase date. We do not accept returns outside of this time frame.

Process for Returning a Product

To return a product, please contact us at +19786360486 and include the following information:

Your name and contact information
The order number or other proof of purchase
The reason for returning the product

Return Shipping

The customer is responsible for the cost of return shipping. We recommend using a traceable shipping method to ensure the return package is received by us.

Refund Process

Once we receive your return package and determine that it meets our return criteria, we will process the refund as soon as possible, but no later than [number of days] days from the date the return is received.

Refund Method

We will issue refunds to the original payment method used for the purchase. If that is not possible, we will issue a store credit or find another solution that is agreeable to both parties.